Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website at edona-ai.com (the "Site") and the Edona AI receptionist service (the "Service"), each operated by Edona AI LLC ("Edona AI," "we," "us," or "our"). By accessing the Site or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Site or the Service. Please read Section 13 (Dispute Resolution; Arbitration; Class-Action Waiver) carefully, as it affects how disputes are resolved.

1. The Service

Edona AI provides an artificial-intelligence telephone receptionist that answers, routes, and documents inbound calls on behalf of clinics and other businesses that subscribe to the Service ("you" or the "Customer"). Calls handled by the Service are answered by an automated AI agent.

The Service is a communications and call-handling tool. It does not provide medical, diagnostic, clinical, or treatment advice. Any information conveyed, captured, or summarized through the Service is for administrative, scheduling, and communications purposes only and is not a substitute for professional medical judgment. The Service is not intended for emergency communications; callers experiencing an emergency should contact emergency services (such as 911 in the United States).

The Service is provided to subscribing Customers under a separate written agreement. These Terms govern general use of the Site and the Service and are supplemented by that agreement where one exists. If there is a conflict between these Terms and a separate written service agreement executed by you and Edona AI, that separate agreement will govern, to the extent of the conflict, with respect to the Service.

2. Eligibility and accounts

The Service is intended for business use by clinics and other businesses and their authorized representatives. By using the Service, you represent that you are at least 18 years old and have authority to enter into these Terms on behalf of the business you represent. Accounts are for the Customer's organization only and may not be shared outside it. You are responsible for maintaining the confidentiality of any credentials associated with your account and for all activity that occurs under it. We may suspend or restrict access to an account for security reasons or where we reasonably suspect abuse or a violation of these Terms.

3. Use of the Site

The Site is provided for informational purposes, to describe the Service, and to allow you to request a demonstration or contact us. You may use the Site only for lawful purposes. You agree not to misuse the Site, including by attempting to gain unauthorized access, interfering with its operation, introducing malicious code, scraping or harvesting data without permission, or using it in any way that violates applicable law or these Terms.

4. Call recording, AI disclosure, and consent

When the Service answers a call on behalf of a Customer, the portion of the call handled by the AI receptionist may be recorded and transcribed. At the start of each such call, the AI receptionist provides a default verbal notice that the caller is speaking with an automated assistant and that the call may be recorded, before collecting any caller information. Recording and transcription do not continue after a call is transferred to the Customer's own staff or telephone line.

You acknowledge that laws regarding call recording, the use of AI-generated voice, and the identification of automated systems vary by jurisdiction and may require all-party consent or specific disclosures. We provide the default disclosure described above, but you are solely responsible for configuring and using the Service — including any messaging you customize — in a manner that complies with the laws applicable to you and your callers. Our handling of recorded information is described in our Privacy Policy.

You understand that any customization you make to the default greeting or call flow, including whether or how the AI disclosure is presented, may affect your legal obligations under applicable calling and recording laws, and you are solely responsible for reviewing and configuring such customizations appropriately. We do not provide legal advice and do not warrant that any default scripts, messages, or configurations are compliant with the laws of any particular jurisdiction; you should seek your own legal counsel regarding your obligations.

5. Acceptable use of the Service

You agree not to use the Service to engage in or facilitate any unlawful, harmful, deceptive, or abusive activity. Without limiting the foregoing, you agree that you will not:

• use the Service in a manner that violates telephone, call-recording, consumer-protection, or privacy laws, including the Telephone Consumer Protection Act (TCPA), FCC rules, and applicable Do-Not-Call and telemarketing rules for any outbound or callback flows you may use;
• use the Service to make unlawful robocalls or to transmit spam, harassing, or unlawful content, or to defraud or deceive callers;
• rely on the Service as the sole basis for decisions that have legal or similarly significant effects on individuals, including clinical, diagnostic, credit, insurance, or employment decisions;
• attempt to reverse engineer, disrupt, or circumvent the security or operation of the Service.

We may suspend or terminate access to the Service for conduct that violates these Terms or applicable law.

6. Service availability and AI limitations

We work to provide a reliable Service, but we do not guarantee that the Service will be uninterrupted, error-free, or available at all times. The Service relies on third-party telephony, artificial-intelligence, and infrastructure providers, and on the AI agent's interpretation of live conversations.

Because the Service uses automated AI to understand and respond to callers, you understand and agree that the AI agent's responses, classifications, and call summaries may be incomplete, inaccurate, or out of date, and that the Service may experience failures including misrouted or dropped calls, misclassified caller intent, missed or delayed messages, and incorrect or incomplete information capture. You are responsible for reviewing and verifying the outputs of the Service — including call summaries, caller details, and classifications — before relying on them, particularly where they could affect a person's health, safety, scheduling, or legal rights. Customers are solely responsible for clinical and business decisions and for reviewing any information captured by the Service before acting on it. Incomplete or inaccurate outputs do not, by themselves, constitute a breach of these Terms or of any service commitment. The Service is not a substitute for human judgment in urgent, emergency, triage, or clinical situations, is not clinical decision support, and is not an official channel for time-sensitive clinical instructions, prescriptions, or emergency care.

7. Intellectual property

The Site, the Service, and all associated software, content, designs, trademarks, and logos are owned by Edona AI LLC or its licensors and are protected by intellectual-property laws. These Terms do not grant you any right to use our name, trademarks, or branding without our prior written permission. You retain ownership of the data you or your callers provide; your rights and our obligations with respect to that data are described in our Privacy Policy and any applicable service agreement.

8. Third-party services

The Service operates using third-party providers (including telephony, artificial-intelligence, cloud hosting, and storage providers), and the Site may contain links to third-party websites. We are not responsible for, and will not be liable for, the content, policies, practices, interruption, or failure of any third-party provider or website. Your use of third-party services is subject to their own terms, which may in some cases apply directly to you.

9. Disclaimers

Except as expressly stated in a separate written agreement, the Site and the Service are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site or the Service will meet your requirements, that any defects will be corrected, or that the Service will be uninterrupted, secure, or error-free.

10. Limitation of liability

To the maximum extent permitted by law, Edona AI LLC and its officers, members, employees, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of, or inability to use, the Site or the Service, even if advised of the possibility of such damages.

Where a separate written service agreement exists between you and Edona AI, the liability provisions of that agreement govern the Service. If you use the Site or the Service without such an agreement, our total aggregate liability for all claims in the aggregate arising out of or relating to the Site or the Service will not exceed the greater of the total amounts you paid us in the three (3) months preceding the event giving rise to the claim, or one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of certain liability, so some of the above limitations may not apply to you. In such cases, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Edona AI LLC and its officers, members, employees, and providers from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your use of the Site or the Service, your violation of these Terms, your configurations, scripts, content, or use of call recording or disclosures, or your violation of any law or the rights of any third party.

12. Term and termination

We may suspend or terminate your access to the Site or the Service at any time for conduct that violates these Terms or applicable law, or where necessary to protect the Site, the Service, or others. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

13. Dispute resolution; arbitration; class-action waiver

Please read this section carefully. It affects your legal rights, including your right to bring a claim in court and to participate in a class action.

Informal resolution. Before bringing a formal dispute, you agree to first contact us at legal@edona-ai.com and attempt to resolve the matter informally for at least thirty (30) days.

Binding arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (including any applicable procedures for consumer or small claims) (the "Rules") and the Federal Arbitration Act, rather than in court, except that either party may bring an individual claim in small-claims court. The arbitration will be conducted by a single arbitrator, in English, with the seat of arbitration in Wyoming, unless we both agree otherwise.

Class-action waiver. To the maximum extent permitted by law, disputes will be conducted only on an individual basis and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.

Injunctive relief. Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

Opt-out. You may opt out of this arbitration agreement by sending written notice to legal@edona-ai.com within thirty (30) days of first accepting these Terms. If you opt out, the governing-law and venue provisions in Section 14 will apply to your disputes.

Severability of this section. If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this section will continue to apply. Where a separate written service agreement between you and Edona AI contains a dispute-resolution provision, that provision governs disputes relating to the Service, and this Section 13 applies only to the extent not inconsistent with that agreement.

14. Governing law and venue

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. To the extent any dispute is not subject to arbitration under Section 13, it will be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, and you consent to the personal jurisdiction of those courts.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site or the Service after an update constitutes acceptance of the revised Terms.

16. General

These Terms, together with any separate written service agreement and our Privacy Policy, constitute the entire agreement between you and Edona AI regarding the Site and the Service. If any provision is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, financing, or sale of assets.

17. Contact

Questions about these Terms can be sent to legal@edona-ai.com, or by mail to Edona AI LLC.